Get in touch.

You can also email us directly:

  • Claims: Claims will handle all claims queries and develop smarter ways to improve the claims experience. This includes handling queries related to suspended or denied claims. Please contact for all claims related queries.  
  • Clinical: Clinical will act as case managers for all In-Patient and hospital admissions and assist with securing treatment pre-authorisation. Please contact for all In-Patient admissions. 
  • Credit Control: Credit Control will handle all premium queries and payments, and can also help to update your payment details. Please contact for all payment related queries.  
  • General Customer Service: General Customer Service will handle all other queries, including questions about plan cover and benefits. They will also support our Sales Teams with the renewals process. Please contact for all general enquiries.