EAP Service Launched for SME Clients

28 Apr 2020

As part of our commitment to helping our members look after their overall health and well-being, we have today made available a complimentary Employee Assistance Programme (EAP) for our SME WorldCare clients.

The EAP service is provided by LifeWorks by Morneau Shepell, a leading provider of integrated health and productivity solutions. It offers a confidential professional support service that can help our SME members and their eligible dependents address a wide range of issues - from serious life changes to everyday challenges. 

Our SME WorldCare members can now get access to:

  • Immediate support by phone from specialised professionals in counselling, social work, psychology or human services, available 24/7 in multiple languages
  • Real-time online conversation with EAP support professionals for immediate assistance with work, health or life issues
  • Confidential and secure telephonic or video sessions with members of the LifeWorks professional network in your home language
  • Each member is eligible for 5 sessions of short-term counselling per plan year

In addition eligible members can also access a wide range of information and advice about health and wellness via the EAP portal and App, from useful health tips to advice on how to manage workplace challenges. 

We know that many of our SME clients often want to but are unable to offer a separate EAP service for their employees, which is why we have chosen to provide it alongside our international health insurance plans as part of a broader health and wellness package. Evidence shows that an effective EAP service can help businesses to ensure their employees stay healthy and happy, leading to a more productive workforce and supporting staff retention.

We have communicated with all our eligible members that are able to access the service. If you are unsure whether you are able to use the service, then please contact our customer service team or check with your plan’s Group Administrator.

*Please note the EAP service is only available to our SME members (i.e. those on a company plan with 99 employees or less) with one of our enhanced WorldCare plans. Please note these services are completely confidential and voluntary.