Now Health International launches global member assistance program

01 Apr 2021

Award-winning International Private Medical Insurance (IPMI) provider Now Health International has announced the rollout of its Member Assistance Program (MAP) from 1st April 2021.

The new Member Assistance Program, which is being delivered in partnership with LifeWorks by Morneau Shepell, adds further value for Now Health International members by providing access to a wealth of additional resources to support their wellbeing.

The launch of the Member Assistance Program reaffirms Now Health International’s commitment to supporting members overall wellbeing in addition to their physical health and is another step towards realising the brand’s ambition of being the international health insurance partner of choice for individuals and families seeking comprehensive international health coverage.

The key features of the Member Assistance Program include:

  • 24/7 access to a free, confidential, multilingual services including counselling, advice, and family support.
  • Advice and support for a range of issues, from everyday matters to significant life changes.
  • Virtual and secure counselling sessions via video, live chat, telephone, and online groups.
  • Access to the LifeWorks mobile app and portal featuring thousands of articles and podcasts covering family, health, life, money and work.

Commenting on the rollout of the Member Assistance Program, Michel Faucher, Chief Commercial Officer, Now Health International, said, “Focusing on helping our members with their overall wellbeing needs as well as their physical health is a key focus for Now Health International in 2021.”

“With our existing Employee Assistance Program already popular for our members on Group Plans, I am hugely excited by the launch of our new Member Assistance Program to all members and the added value this provides to our plans. I have no doubt this will prove a hugely popular enhancement to our existing offer and encourage all members to take advantage of these features as well as downloading and engaging with the LifeWorks app.”